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FAQ
Frequently Asked Questions
Can I sign-up for a course if I live outside the UK?
We encourage and welcome all International students. All our courses
are specifically designed to be delivered across the internet and
coursework can be accessed from your own computer so there is no
requirement to attend any classes and you are free to study when and
where you wish.
Do I need any qualifications or law enforcement experience to
enrol?
In most cases, the only requirement for enrolment is that you can read
and write in English and that you have access to, and can use, a
suitable computer attached to the Internet. There are not usually any
other entry requirements. However, only the serious minded need
apply. Please note that from time-to-time, access to some courses may
be restricted to serving [or sworn] law enforcement personnel - these
courses will be clearly marked in the course descriptions. We also
reserve the right to withhold, or withdraw, access to any course at
our sole discretion.
Why are your fees so much lower than other training companies?
Our course fees have been heavily reduced for a promotional period.
Additionally, we don’t have many of the expensive overheads that
larger traditional classroom training companies have. For example, we
don’t pay for advertising, we don’t employ sales personnel and
because we use the internet to disseminate our material we don’t have
the burden of classrooms, travel, subsistence and other associated
costs to bear and so we are able to pass these substantial savings on
to you.
Will I receive a certificate?
If you complete and pass a course then you will receive a diploma
certificate . We provide our own qualifications for courses which are
produced by us, however, when courses are run for third party
institutions the qualification is provided by that institution. If you
complete a course but do not achieve a pass then you will receive a
certificate to confirm your participation in the course.
On the successful completion of your course you will be awarded
a Diploma from Crime & Intelligence Analysis Training Ltd. To qualify
for your Diploma you must obtain a mark of 50%. If your mark is 66% to
75% a Diploma with Credit is awarded and a mark over 75% qualifies you
for a Diploma with Distinction.
How does your e-Learning system work?
Firstly, you must sign-up for a course and we will
confirm your registration by email.
You will then be directed to our secure
payment area and once your payment has
cleared, you will receive
your personal enrolment details for the
course you selected and you will also
receive contact details for your personal tutor.
Your course will be presented in topic format. Each topic contains a
variety of material including web pages containing text, images,
multimedia presentations/lectures, links to other resources,
reading lists, practical exercises
and a glossary etc.
As you work through your course you will be
presented with a number of 'test yourself' knowledge
checks (usually at the end of a chapter). These contain a mix of
multiple-choice, true or false, single word answer, single paragraph
or a short written answer questions. Whatever the question type you
can rest assured that you will be able to successfully answer using
the material you have covered during the course.
This continual assessment method ensures that you and your personal
tutor can consistently monitor your progress and it also allows us to
provide you with any necessary assistance and feedback throughout the
course. There is no requirement for you to attend any ‘test centres’
or 'classrooms' as all the knowledge checks and assessments are
carried out at your chosen location – over the internet.
At the end of your course you will be
presented with an assessment task which you are required to complete.
Your personal tutor will mark your assessment and return it to you
with a feedback report. A record of your personal achievement is
maintained automatically by our Managed Learning Environment which
records course access, the scores you achieve and final marks for any
practical exercise or assessed assignment.
If you successfully complete and pass a course then you will receive a
diploma certificate which you can either print locally or request to
be posted to you. Your certificate will contain our organisation
details, the date of the course, the name of the course, content
covered in the course and the marks you achieved.
If you fail to pass a course but you have completed it then you will
receive a course participation certificate confirming your
participation along with a report showing the areas you need to work
on in order to achieve a pass mark. If you wish to retake a course you
have not passed then the fee is 50% of the original course fee.
Is help available?
We do not provide face-to-face support for any of our online
courses. However, when you sign-up for any courses you will be
supplied with access to your personal tutor who is available to assist
you and you will also be able to use our online LiveChat! facility
to discuss any issues you may have. LiveChat!
is available from our home page and the main
elearning site.
If you experience any technical problems then you should contact our
technical department at
tech@crimeanalysistraining.com - but please note that we do not
offer general computer assistance and cannot help you with queries
relating to your internet service which you should direct to your
Internet Service Provider.
What if I forget my login details?
If you forget your Student ID or password then these can both be
retrieved automatically by visiting www.elearning.ciaot.com and
following the onscreen instructions at the logon prompt - your details
and a new password will be emailed to you.
I haven’t studied for many years – will I be able to finish
the course?
Our courses have been written and structured specifically for
e-Learning study and are designed to be user friendly. When you enrol
on a course for the first time we will send you a link to our ‘Online
Study Guide’ which includes information and tips on distance learning
- and don't forget that e-Learning means you can study at your speed.
The difficulty of an individual course is dependant upon the level of
the course – we strongly recommend that you examine the overview of
the course carefully. If a course description contains words like
‘Basic’ or ‘Introductory’ or ‘Overview’ then the course is likely to
be suitable for all knowledge levels including beginners. However,
courses with descriptions which contain words like ‘Intermediate’ or
‘Advanced’ or ‘Master’ are usually only suitable for those who have
mastered basic or intermediate skill levels in that subject. If you
require help in selecting the level you should study then please don't
hesitate top contact our student support team. They can be contact by
email here or via the LiveChat! option on our home page.
How do I choose the right course for me?
You should examine a course outline carefully and if you need any
further details or any help in deciding which course is the right one
for you then simply contact our friendly course advisors here for
help.
Do courses have a time limit?
Students are expected to complete courses within a set period
of time (usually 28 days). If you find that you are unable to complete
your course in the allotted time then it is important that you make
contact with your tutor as soon as possible so that consideration can
be given to suspending the course until you are in a position to
complete it.
If you fail to complete a course within the allotted time and fail to
negotiate an extension then you may be required to sign up for the
course again. There is a charge of 50% of the course fee if you retake
a course.
When do courses start?
There are no set dates for any of our courses and our
e-Learning courses allows for continuous enrolment so you may enrol or
sign-up at any time during the year.
How long do courses take to complete?
Course durations vary from student to student and from course
to course. How long a course takes an individual is dependant upon all
sorts of factors, but you will find an estimate of the course duration
within each course description – these can be found on our course list
page.
What other costs are there?
There are no further costs once a course has been paid for –
even your certificate is included in the price.
How do I get access to my course?
Course access is a 4 step process:
1) Registration - register by completing the Online Registration
Form. All fields need to be completed. You will receive an auto-reply
confirming receipt.
2) Enrolment - we will email you when your course is available for
you to enrol upon.
3) Payment - you will be required to pay your course fees before
you can access a course.
4) Access - accepted students receive an enrolment key by email
after payment. Access is not available if a course is full or in
development.
When you enrol and pay for a course you will get access to material
for a period of 28 days.
Can I pay by instalments?
Unfortunately, we are currently unable to offer an instalment plan,
financial support or any further reduction on price.
Can I make contact with other students?
Usually, yes. On enrolment you may be given access to a
student forum. This forum is where students may share thoughts and
information. Tutors also use these forums.
However, it is not a requirement to use the forums so you will only be
able to communicate with those who are happy to participate.
How can I contact you?
We can be contact by mail at the following address:
Crime and Intelligence Analysis Training Ltd
2nd Floor - 145-157 St John Street
London UNITED KINGDOM
EC1V 4PY
You can also call us by phone: UK 0208-242-4743 International:
+44 208 242 4743
Contact us by email here
Is my computer up to the job?
Before you register or commit to taking a course it is a good
idea to make sure that your computer system will cope with our
material.
Perhaps the easiest way to check that your computer and internet
connection are suitable is to run our short test video by clicking
this link.
If the video runs ok then your connection and computer are probably
adequate to receive our material.
However, as a final check, we have listed below a MINIMUM recommended
specification and listed 3 additional items of required software. If
you have any queries regarding this specification then please contact
our technical department here.
Most computers purchased (new) in the last 6 years or so should be
suitable.
Minimum Specification
- Pentium (or equivalent) processor -
speed 600GHz
- Physical Memory
500MB
- Minimum of 100MB of free hard disk
space
- Microsoft Windows 98 or higher (or
Mac OS 9.x or OS 10.1.x)
- Latest updates
for your operating system.
- Firefox 1.1+, Internet Explorer
6.0+ WE DO NOT RECOMMEND THAT YOU USE SAFARI
- Screen display
1024x768 or higher
- A sound card with speakers or
suitable headset
- A reliable broadband or cable
internet connection (High Speed recommended)
- Access to an email address which
you can check regularly
Additional Software requirements
- (your computer may have these already)
PDF Reader - download one free here
Microsoft Office - alternatively, you may use Open Office available
free here
Flash Player 10+ - download it free here if
required.
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